FAQS

What should I expect for my First Visit?

New patients are provided with a comprehensive examination which we allow 60 minutes for, at no additional cost to the patient. This extra time allows you to discuss your dental history and concerns with us, and also enables us to spend extra time listening and going through an individualised plan with you, without feeling rushed. During your comprehensive first visit, we provide full dental charting of the teeth and gums, photographs and radiographs as required, tailored oral hygiene instruction/dietary advice and a full mouth clean as needed. A plan will be discussed with you before any further treatment is commenced.

Emergency treatment will be carried out where appropriate, before guiding the patient onto a preventive program that will enhance their smile, comfort and confidence in their own dental care.

How do I get there & Where can I park?

For your convenience we have ample private parking at the rear for patients and a disabled spot at the front of our premises. Located directly opposite us is all day Box Hill Council parking, a GP Medical Centre, Physiotherapist and Pathology Centre. We are also a 10min walk from Box Hill Train Station, and are along the 908 Bus Route, with a stop less than 1 minute waking distance.

 

 

What Payment Options do you have?

For your convenience we have EFTPOS and HICAPs, accepting all major credit cards & enabling instant claims on most health insurance cards.

Children eligible under the Medicare Child Dental Benefit Schedule (CDBS) and Veteran’s Affairs (VA) patients are welcome & are “Bulk-Billed”.

 

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Is your practice Accredited?

Landale Dental has been awarded full accreditation against the NSQHS Standards for Introductory Dental Practice Accreditation. All our clinicians are members of the relevant Australian Dental Association or ADOHTA, and licensed health professionals with AHPRA, Australian Dental Board, and the Radiation Department of Health & Human Services

 

Is your practice environmentally friendly?

At Landale Dental, we are passionate about the environment whilst still exceeding Australian infection control standards. We are proud to say:
 All the plastic coverings we use are biodegradable.
 Our surgery practices the safe removal of amalgam (mercury) fillings with the use of amalgam separators to ensure it doesn’t enter the water mains, even though this protocol is not mandatory in Victoria. We also use rubber dam isolation of the teeth during removal of the amalgam fillings.
 We use very low radiation digitally scanned (chemical free) xray sensors.
 We always use hospital grade steam autoclaves for sterilisation
 We are in the process of becoming a paperless practice, so be sure to provide us with your email address at your next visit.
 Our white resin filling materials have minimal to negligible traces of BPA. We also use ceramic restorations which are 100% BPA free.
 We are walking distance from bus stops and the Box Hill train station, so why not walk to your next visit or ride your bike! We also have ample free parking if needed.

Although we maintain a homely charm, we keep up to date with current Australian Dental Association standards and modern practices. Dr Shelton Jeyaratnam was also on the infection control committee for the Australian Dental Association ensuring our surgery is always exceeding and maintaining standards.

When should your new born visit the dentist?

In general, your baby should see a dentist for the first time when their first tooth erupts or once they turn one – whichever comes first. Children usually develop a full set of teeth by the age of three, so the earlier your child visits the dentist the better. Even though your child might have a couple of teeth to begin with, bacteria can still build up around the teeth and contribute to decay, so it is important to begin a preventative dental health plan catered for your child early on. The team at Landale Dental in Box Hill are well-trained in dealing with babies and young children; and we have a Dental Therapist especially for young children and adolescents.

 

Brushing your baby’s teeth

It is important to start practicing good oral hygiene as soon as the first tooth erupts. Dental health and its maintenance is ongoing throughout your child’s life and it is important to role model good dental health habits from an early age so your child sees oral hygiene as a normal part of their life.

Prior to teeth erupting, you can begin by wiping your baby’s gums with a soft cloth twice a day. Once teeth start to erupt, then you can start using a soft children’s toothbrush without toothpaste until the age of 18 months. Flossing is still necessary even in young children; the team at Landale Dental in Box Hill can help demonstrate the correct technique catered to you and your child.

It can be difficult to comfort teething children – sometimes a chilled (not frozen) teething ring or dummies can be helpful. It is important NOT to use sweets such as honey or jam on dummies/teething rings as this could lead to dental decay.